Newport Citizens Advice can provide professional advice on a number of issues. If you would like to speak to someone, please visit us at Corn Street during office hours or locate your nearest local service by checking our OUTREACH page.
Use the drop down menus to find out more about the many services we offer. The sections all include links to the national Citizens Advice website which offer a great deal of information and advice.
It’s important to make sure that you get all the help that you’re entitled to.
We can give you information on benefits and tax credits if you are working or unemployed, sick or disabled, a parent, a young person, an older person or a veteran. There is also information about council tax and housing costs, national insurance, payment of benefits and problems with benefits.
Make the most of the advice section online by CLICKING HERE. Benefit asisstance includes:
- Online benefit calculator
- Help if on a low income
- In work or looking for work
- Universal Credit
- Benefit fact sheets
Dealing with money issues can sometimes be off-putting, but if you don’t understand how things like credit or mortgages work, you could end up losing out financially or getting yourself deep in debt.
Make the most of the advice section online by CLICKING HERE. Debt assistance includes:
- Help with debt
- Debt solutions
- Mortgage problems
- Rent arrears
- Action your creditor can take
- Borrowing money
- Young people and money advice
- Budgeting tool
- Sample letters
Discrimination means treating you unfairly because of who you are. The Equality Act 2010 protects you from discrimination. There are nine protected characteristics in the Equality Act. Discrimination happens because of one or more of these characteristics is unlawful under the Act.
The characteristics that are protected by the Equality Act 2010 are:
- gender reassignment
- marriage or civil partnership (in employment only)
- pregnancy and maternity
- religion or belief
- sexual orientation
If you’re treated unfairly because someone thinks you belong to a group of people with protected characteristics, this is also unlawful discrimination.Keep up to date with what the Discrimination & Employment team have been up to. Follow them on Facebook CLICK HERE and on Twitter @DiscrimAdvice
Problems about health care range from knowing what you are entitled to from the NHS to how to complain if the service is poor.
On the national advice website we provide basic information about your rights to health care, the NHS complaints procedure, how much health care costs and we direct you to other specialist agencies who can provide you with help and more detailed information. Access this online by CLICKING HERE and explore:
- NHS Healthcare
- Help with health costs
- Health fact sheets
- Dental treatment
- Discrimination in healthcare
- Private healthcare
- Alternative medicine organisations
- Young people health
Find out what your rights are if your relationship has broken down, for example whether you can stay in the family home or who the children should live with. By CLICKING HERE you can also find out how to deal with things such as:
- Making a will
- Registering a birth
- Changing your name
- Marriage and Civil partnerships
- Child maintenance
- Child abuse
- Social care and support
Having a job is an essential part of most people’s lives. When you are in work, you can be faced with many difficult issues, so it is essential to know what your rights are.
You can find out more about those rights and how to solve problems. We can also provide information on what help is available if you’re looking for work.
Make the most of the advice section online by CLICKING HERE. Employment assistance includes:
- Rights at work
- Problems at work
- Discrimination at work
- Health & Safety
The Gambling Support Service offers free advice and information for anyone who is worried about gambling.
The service is available to those experiencing problems with gambling, family and friends and anyone who may be at risk of developing a problem. You can access the service by phoning the bureau and asking for the Gambling Support Service.
We can offer face-face or telephone appointments at our Newport based offices or with our partner agencies throughout South Wales. You can also access us through our social media accounts or email.
Housing issues will always arise and therefore you need to know your rights and responsibilities. You could also find yourself threatened with eviction if you can’t cope with your mortgage payments. You can find information about how to go about renting or buying a home or just finding somewhere to live by CLICKING HERE.You can also find advice on handling problems with your landlord and help to avoid losing your home.
- Finding a place to live
- Mortgage problems
- Renting a home
- Repairs in rented housing
- Selling a home
- Relationship breakdowns with housing
- Neighbour disputes
Making decisions about your family’s education can be difficult.
By CLICKING HERE you can find information about education for all stages of life, from pre-school to adult education. There is also information on financial and other support for learning.
- Further and higher education
- Adult education
- Support for learning
- Discrimination in education
Citizens Advice has a dedicated number for those experiencing consumer issues. We forward any clients to this service so please contact the Citizens Advice consumer helpline on 03454 04 05 06 if you need further guidance. Make the most of the advice section online by CLICKING HERE. Consumer protection includes:
- Buying or repairing a car
- Changing your mind with a purchase
- Phone, Internet & TV
- Event tickets
- Home Improvements
- Vets & Pets
The website also offers advice on:
- Going to court
- Alternative dispute resolution
- Buying from abroad
- Consumer contracts
- Template Letters