Newport Citizens Advice is looking to recruit an enthusiastic and confident individual to join the Welfare Benefits team.

The Welfare Benefits team provides an advice and casework service at Local Citizens Advice offices, at outreach venues and by home visits in accordance with the aims, policies and principles of the Citizens Advice service. We have the following vacancy available:

Benefit Caseworker  Ref: 2018/WB02

Salary: L.A. Scale 5: £20,661 – £22,658 (based on a 37 hours week) +6% pension (all under review)

Hours: 30 hours per week

Holidays: 30 days per annum including Bank Holidays and fixed days

Location: Newport Citizens Advice (although the post holder will be expected to travel)

Duration: Permanent

 Closing Date: 5.00pm on 30th March 2018

Interview Date: Week commencing 9th April 2018


Role Purpose

  • Interview and advise clients at local Citizens Advice offices, at outreach venues and by home visits.
  • Provide advice on a range of issues using Citizens Advice’s Advisernet system and other approved resources provided.
  • Undertake casework as appropriate.


Applicants for this post must have a strong commitment to equality and social justice.

To request an application pack (CVs not accepted), please email:

Please quote relevant reference number(s). For further information please ring Newport Citizens Advice on 01633 222622 and ask for David Milliken.

We welcome applications that reflect the diversity of the communities we serve.

We aim to be an equal opportunities employer.

Charity Registration Number: 1118855


If you are interested in volunteering with us, you can find further information and application details by CLICKING HERE.