Most Common Questions

Key information you need to know about our organisation

Yes. Our Corn Street premises is suitable and able to offer access for persons who may require wheelchair access, wheelchair toilet access and an induction loop in several areas in the building.

In addition to English, we have staff who speak Welsh, French and Bengali. Relevant staff will be happy to assist people whenever possible.

Sadly we do not offer a translating service. If you cannot understand or communicate in the languages listed above, please ensure you bring a friend or family member along who can translate information for you.

 

For Newport visitors only, we offer free half-hour advice on all financial matters such as Equity Release and pension options.

 

Everyone is offered a short session with an adviser who will identify the most appropriate way for us to give you the help that is needed. Depending on your particular needs, we may make an appointment to discuss your problems further – in person or by telephone.

Alternatively we may provide you with information to take away or direct you to a different organisation that is better placed to help you.

Due to the demand for our services, unfortunately we are not able to book appointments before you attend a drop-in service. All clients must first come to a drop-in session and speak to an adviser, who will then be happy to book appointments for future help if necessary.

Our staff are always very busy either working to help people or running the Open Door service. We have provided the national Citizens Advice number, where someone will be glad to talk to you with plenty of expertise at hand.

We are happy to help. Please attend a drop in session so we know if we can help you or not. As many forms can take an hour to complete, it is probable that instead of completing it on the same day, you will need to return for an appointment a few days later.

If you do need help filling forms in, it is a necessity that you bring all information, documentation and identification with you, or we may not be able to help.

 

Due to the demand for our services, unfortunately we are not able to book appointments before you attend a drop-in service. All clients must first come to a drop-in session and speak to an adviser, who will then be happy to book appointments for future help if necessary.

Our staff are always very busy either working to help people or running our drop-in service. We have provided the national Citizens Advice number, where someone will be glad to talk to you with plenty of expertise at hand. We are hoping to extend our initial availability and drop-in times in the near future.

As well as our main office in Newport City centre, we have outreach sessions that take place weekly in your local community, see the ‘outreach’ link on this website.

In addition to this, we also welcome clients to use the national Citizens Advice AdviceLine or use in-depth information on the national Citizens Advice website, https://www.citizensadvice.org.uk/