The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.
Newport Citizens Advice is an independent charity which offers a free confidential advice and information service from its city centre based office as well as many outreach locations throughout the city.
We provide a general advice drop in service from our central Newport office and we are part of the Wales AdviceLine telephone service.
Our dedicated volunteers are trained to provide high quality general advice on subjects such as welfare benefits, consumer, housing, employment, family, debt and support with gambling problems.
We also have teams of specialist debt, welfare benefits, employment and discrimination advisers who can provide support on an on-going basis.
- To provide the advice people need for the problems they face
- To improve the policies and practices that affect people’s lives
Independent: The service provided by Citizens Advice is completely independent. We are therefore able to offer impartial advice to all clients and to take up any issue with the appropriate authority on behalf of individuals or groups.
Impartial: The service provided by Citizens Advice is impartial. It is open to everybody, irrespective of ability, age, gender, gender identity, race, religion or belief, sexual orientation and social or economic status. Advice and help will be given on any subject without any preconceived attitude on the part of the bureau.
Free: Citizens Advice services are provided free to clients. Each member Bureau, and Citizens Advice, is responsible for operating within the principles of the service and protecting the Citizens Advice brand.
Confidential: Citizens Advice offer confidentiality to enquirers. Nothing learned by a Bureau from enquirers, including the fact of their visits, will be passed on to anyone outside the service without their express permission.
History of Newport Citizens Advice – kindly prepared by our volunteer Mary Walker
The opening of Newport CAB, along with others in Monmouthshire, is recorded in the South Wales Argus on 13th September 1939, and in Monmouthshire Rural Community Council annual report 1939-40.
Some Bureaux had to share premises such as Councillor’s offices, vicarages and the Argus headquarters. Thanks to Newport Corporation, premises, light, heat, telephone and typewriters were provided on a convenient site and 8 Pentonville.
The staff was composed of volunteers with practical knowledge of the questions arising, such as those concerning poor law, delinquency, church, refugees, language etc. Since being at 8 Pentonville, Newport Citizens Advice has been housed at 17a Corn Street (1946-1962 approx.), Corn Exchange, High Street (1964-70); 8 Corn Street – this building was the Monmouthshire Workman’s Hotel erected in 1904, from 1923 being used as Municipal Chambers.
Nowadays, staff formerly housed in Albert Street/Commercial Road have merged with 8 Corn Street, many sessions are conducted at outreach centres and doctors surgeries. Specialist staff are salaried. The old paper-based information has been replaced by computer versions which can be centrally kept up to date. Details of clients are also securely recorded on computer systems.
Advice can be accessed via a central telephone advice-line, detailed online guides as well as at drop-in sessions and appointments.
New CAB has tried to ensure that the information on this website is accurate. However, Newport Citizens Advice will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Newport Citizens Advice endeavors to provide a service of the highest quality. However, we cannot guarantee that our service will be uninterrupted or error-free. We are not responsible for claims brought by third parties arising from your use of this website.
Newport Citizens Advice assumes no responsibility for the contents of linked websites. The inclusion of any link should not be taken as endorsement of any kind by Newport Citizens Advice, of the linked website or any association with its operators. Further, we have no control over the availability of the linked pages.
Material on this website, including text and images, is protected by copyright. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use of material. Copyright in all materials and/or works comprising or contained within this website remains with Newport Citizens Advice and other copyright owner(s) as specified. No part of this site may be distributed or copied for any commercial purpose.
Newport Citizens Advice complies with the Data Protection Act 1998 (the “Act“). For the purposes of the Act, Newport Citizens Advice is the Data Controller
The Citizens Advice service is committed to safeguarding your privacy, while providing a high quality of service. The Citizens Advice service will treat your personal information as confidential and your details will not be given or sold to anyone. We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.
Your personal information
When you provide us with personal information, for example, when using the email advice service, we take steps to ensure that your information is treated securely from the time we receive it. Newport Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Newport Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.